EE012 – Nicholas Webb – What Customers Crave
Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has [...]
EE011 – Jackie Handy – Journey of Fulfilment
Jackie recently appeared on Ted-X stage and we hear more about that. Some of the topics discussed in this episode: Her background is as a recruiter, from which she learnt many lessons How to offer value in a [...]
EE010 – Joe Calloway – Becoming A Category Of One
This weeks guest is Joe Calloway, speaker and author of several best selling books on customer service and leadership. Before the interview I read his excellent book “Becoming a category of one” which is discussed a couple of [...]
EE009 – Jim Cerone – The Perfect Host
Jim Cerone is one of the very best Wedding DJs & MCs on the entire planet. he is known as "The Perfect Host" and is hugely respected around the world in the DJ community. “If you build your [...]
EE008 – Brendan Hufford – Optimising your client relationships
Brendan Hufford will give you some very different insights in to the world of SEO – Search Engine Optimisation and it can add to the customer experience. […]
EE007 – Katrina Otter
Back to the wonderful world of weddings with winner of the Best Wedding Planner in the UK; Katrina Otter. Some of the stories she tells in this episode give an understanding of the care she has for the [...]