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Blog 2018-12-10T09:32:11+00:00
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EE014 – John DiJulius

John DiJulius opened a small hairdressing salon in 1993 that treated their customs very differently to the majority in the industry and from there has gone onto becoming one of the world's leading authorities on customer service working [...]

How to leave a review for the podcast

I'd first like to say a huge thank you for all of you that have left a review on iTunes for the Exceeding Expectations podcast it is very much appreciated. Recently some people have asked how they can leave [...]

EE0013 – Jay Baer – Talk Triggers

Episode 13 of Exceeding Expectations features Jay Baer who is billed as:  The world’s most inspirational marketing and customer service keynote speaker Jay shows you how to use technology as an unfair marketing and customer service advantage. Audiences [...]

EE012 – Nicholas Webb – What Customers Crave

Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has [...]