Blog 2018-12-10T09:32:11+01:00
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EE016 – Gerry Brown

When a customer wins, nobody loses The first thing you see on Gerry's site is "Customers are your lifeblood. lose them and you bleed to death" Gerry is known as The Customer Lifeguard. His mission is to save [...]

EE015 – Alan Berg

Alan is a best selling author, international speaker and marketing expert. He also tells a great story and we hear a few in this weeks episode. Including: Spoken in more than 10 countries in 2018, including speaking in [...]

EE014 – John DiJulius

John DiJulius opened a small hairdressing salon in 1993 that treated their customs very differently to the majority in the industry and from there has gone onto becoming one of the world's leading authorities on customer service working [...]

How to leave a review for the podcast

I'd first like to say a huge thank you for all of you that have left a review on iTunes for the Exceeding Expectations podcast it is very much appreciated. Recently some people have asked how they can leave [...]

EE0013 – Jay Baer – Talk Triggers

Episode 13 of Exceeding Expectations features Jay Baer who is billed as:  The world’s most inspirational marketing and customer service keynote speaker Jay shows you how to use technology as an unfair marketing and customer service advantage. Audiences [...]

EE012 – Nicholas Webb – What Customers Crave

Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has [...]