Bryan tells some great stories in this episode and gives some real pearls of wisdom on how you can improve the experience your customers receive.
Dr. Bryan K. Williams is the creator of the acclaimed BW Leadership Academy, the STRONG Leader Institute, the BW Speaker School and the author of four books: Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher.
His passions are world-class customer service and strong leadership. Bryan has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, leadership effectiveness, employee engagement, and organisational improvement.
As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company’s online store includes a growing collection of customer service products that are well-suited for your training library.
Specialties: Service Excellence: Training, Consulting, Auditing, Business
Organisational Design and Culture: Baldrige Coaching
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