How can The Cloud lead to you having less frustrating experiences when contacting customer support teams at the electric company, the service department of your car manufacturer and financial institutions? Ian has a solution.
Ian is an experienced Keynote speaker on Cloud & Social Selling and also in providing Sales & Marketing consultancy resulting in key marginal gains in performance.
He’s been a Guest Blogger and Social Influencer for Oracle, SAP, SAGE, Equinix, Cloudtech. Maximiser. Miller Heiman.
He and his company Natterbox have developed an amazing integration with the Salesforce system to deliver a far better customer experience for the customers of their customers, that will lead to far less frustration than customers usually suffer when dealing with customer service calls and being transferred from operative to operative and each time starting again with describing the issues they’re facing. The system that Ian describes is far different to that.
He talks about not just going the extra mile, but by aiming for an extra five miles, and that it doesn’t take five times the effort. He believes that by 2020 it will no longer be about price it will all be about customer experience.
One of Ian’s favourite quotes:
“Behind all smart devices and other technology is the need to get closer to the customer” Marc Benioff, co-founder – Salesforce
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