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EE094 – Keziah Robinson

This episode is with Keziah Robinson a business strategist, coach, and investor with over 15 years experience working with CEOs, founders & executive leadership across multiple industries.

She founded Cassia Partners, an independent advisory firm with expertise in early stage startups, pivots/turnarounds, and intrapreneurial corporate initiatives. Keziah’s tailored approach incorporates elements of design thinking and behavioral science.

In this episode we discuss:

  • When she was mistaken for a life coach and why that was such a compliment
    Helping one of her clients exceed expectations in herself
  • Clients thinking that their industry is special and different to everyone elses. “Clients often use the “it’s different in [X industry]” to justify putting up with bad client and employee relationships”
  • Her clients already have their own answers, they just don’t realise it yet

Favourite Quotations:
“Discovery consists of seeing what everybody has seen and thinking what nobody has thought.” – Albert Von Szent-Gyorgy

“The more original a discovery, the more obvious it seems afterward.” – Arthur Koestler

www.cassia-partners.com
https://www.linkedin.com/in/keziahrobinson/
www.facebook.com/cassiapartners

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Transcript:

(Transcriptions are done using www.otter.ai through a system of artificial intelligence; so every episode contains a few mistakes as AI is not yet perfect for transcribing the human voice. However, it is a very time-consuming process to go through each transcript and correct all the errors. So please accept my apologies for the number of errors, but I hope that these transcripts are useful to you.)

Tony Winyard 0:00
Exceeding expectations Episode 94.

Welcome to the podcast where we give you ideas on how you can give better experiences to your customers and enjoy yourself in the process. Today’s guests is Keziah Robinson, she’s a business coach, turned life coach and you’ll find out more about what I mean by that during the episode and she talks about how she’s able to help people help her clients, help them with their employee relationships, planning for the future, resisting innovation change and a lot more so that’s coming up very soon. If you do like this episode, please share it with someone who could get some some real value from some of the words that she shares with us. And why not leave a review and subscribe on iTunes or one of the other podcast platforms Spotify, or whatever. Hope you enjoy.

exceeding expectations. My guest today is Keziah Robinson.

Keziah Robinson 1:12
I’m doing well. How are you doing?

Tony Winyard 1:14
I’m pretty good. And I’m just happy that I think I got your name right?

Keziah Robinson 1:18
You did indeed.

Tony Winyard 1:22
Where are you Keziah?

Keziah Robinson 1:24
I’m in Arlington, Massachusetts. So I’m just about 10 miles outside of Boston.

Tony Winyard 1:29
And how are things there with this whole sort of Mad situation that we’re facing?

Keziah Robinson 1:35
It’s so interesting because, you know, we tend to adapt as we go. And so I think if, in two months ago, you had just dropped me in here. I would say it’s a ghost town. But now I’ve been slowly acclimating to it, but we’re doing all right. We have a fantastic medical system here in the Boston area, and people are generally respectful of the of the rules and things like that. So it’s under control, but would have had a friend of the family pass. And that was very difficult. It was fun to hear that

Tony Winyard 2:09
And how has it affected your business?

Keziah Robinson 2:13
Well, I, I am an in room person. So I work as a business coach and consultant. And I love a whiteboard. I love a strategy session. I love moving people around in a room. So it’s been a real shock to my system to have to shift entirely to virtual. However, I’ve built a lot of, I’m finding myself building a lot more skill on how to really connect with people and just pick up more subtle clues. And also at this time I’ve been because it makes sense with clients. We’ve been doing more work on what are their personal goals, kind of self regulation, grounding, really helping them manage their stress and anxiety in order to achieve both personal and professional goals. I think it’s been a fantastic learning experience for me, but it was a bit of a shock.

Tony Winyard 3:05
And how do you think so when things get back to thinking about using the word normal? I’m not sure if we’ll ever get back to what was perceived as normal. But do you? Have you quite enjoyed doing it sort of via online? Or would you prefer to go back to how you did it before?

Keziah Robinson 3:21
I would say yes to. So I’m what I’ve come to is that I’m going to have a few days a week where I work from home and really focus on having client interaction and networking interaction in over zoom or the phone, that’s often a great opportunity for me because I have picked up some clients who are out of region. And that’s an opportunity for me to work with them as well as to do more check in more kind of routine maintenance. And then when I’m in the office, save that for things that are much more were a lot more hands on is necessary. Same thing, I’m actually doing it having to adapt more shops and things like that and figure out how to do them virtually as well as as as having them in person. And that allows me to have touch more people and have a greater geographic diversity. So is what it is.

Tony Winyard 4:15
And how is it that you actually help people? What is it that you do for them?

Keziah Robinson 4:20
I always say I’m like a life coach for businesses. So business owners will come in the way best I can describe it as they kind of know that they’re, they’re playing small ball or they’re paying playing the short game. This is these are baseball references. We have the Red Sox or you know, one of the legendary baseball teams here in Boston. I’m a lifelong fan. But having business owners who come in and they know that there’s something beyond what they’re doing there, there’s a strive for greatness. There’s a desire to make a great impact want to do is really help them just unlock that. And so the life coaching part for the businesses, you know, people get to Well, business partners don’t always get along, you may have to put down, you know, your favourite pet, well, often you have to put down a pet project or a product line that’s just not working. So there’s a lot of emotional content in things that should just be dollars and cents. And I help kind of bring those two together, bring the business elements along with the emotional elements that are necessary to really thrive as a business owner.

Tony Winyard 5:28
And is there any sort of particular size business that you tend to work with for that client period,

Keziah Robinson 5:34
they have been quite varied. I really enjoy working with people who have, I would say under 50 employees, and work with solopreneurs as well. And I’d like that the business owner or owners, if it’s a small group, you know, they know everybody’s name. They there’s a story there. They can see their employees as people and they can also see kind of how their employees may be contributing or limiting the raw potential of the business. So that’s, that’s something when I’ve worked with much larger corporations I found unless you’re just dealing at the very, very top of the stack, like with the CEO, or the majority owner, people will always defer to the institution. And there’s always a sense of, well, we can’t do that here. And I just I found that to be for me, I was like, I’m in the business of transformation. So for my ego, I want to see if I want to see, you know, my clients really transform in the way that they want to and not have limitations based on being part of a big organisation.

Tony Winyard 6:41
I guess I mean, what you said there, but it’s good for you if they know everybody’s name. And I imagine if they don’t know everybody’s name that says something about their character, and maybe is that their character you wouldn’t want to work with, for example,

Keziah Robinson 6:55
what typically, those types of people don’t. I don’t Get referred because I work almost exclusively through referral. I typically do a lot of recon and so my existing clients or people I’ve met through networking, or through other outreach, typically are going to be they’re people oriented and so the the clients that they refer my way Are people oriented. Often I found that business owners, usually it’s men, I think for cultural, and socialised reasons will present as being all about business No, I this is an investment I’m, you know, how much money is it going to cost to work with you? What’s the return I can expect on it and they’ll get very anchored and, you know, money, money, money, but if I push and peel back and go, well, what’s the money for a while I’m gonna buy a bigger business. Well, what’s that money for? What’s that money for? There’s always something underneath which is about being a great man contributing to the community, really changing the world. And then for me, it’s the process of just saying, Well, why are we going to spend 30 years Between now and then let’s get the great man plan going now. So I haven’t had too many people who are really transactional because they just fail out of the screening process.

Tony Winyard 8:11
And is there a use on working within particular sectors? Or is it is the industries quite varied as well.

Keziah Robinson 8:18
industries are very, very diverse. I work with a lot of people who I would say are in trades or professional services of some sort, because they typically were very good at a job, let’s say a carpenter. And all of a sudden they have construct general contracting, you know, construction company with 15 employees, and their victims have their own success. So they get to a scale point and they start to struggle to delegate to struggle to set goals, beyond the boundaries of you know, what they’re doing this year, plus, you know, 15%, they start to really feel that those that tension, of wanting to wanting more, and not having the skills to do it, so That’s kind of I find that really wonderful and so that that actually it could be a lawyer, I guess that it could be a contractor, plumber, it’s really just going to be someone who’s grown into running a business kind of by accident, and now they have to figure out how to do it.

Tony Winyard 9:16
That brings me on to something we were discussing before we started recording about misunderstood issues, and you were saying about your industry is not that special. Would you want to tell us about that?

Keziah Robinson 9:26
Sounds so mean, every you know, I always say people, I’m like, you’re a beautiful snowflake, you were also made of water. And so one of the things that I get a lot of clients is well, you know, my industry has very specific circumstances. And I’ve covered I come out of the investment business and I covered I probably met with 1000 companies in my entire career, and did in depth research on several hundred of them. So I can I can tell you, your industry is not that special. One of the big things with clients is they often say well, you know, we have to put up employees Are flaky, you know, people in like restaurants and creative fields will say employees are flaky, a certain percentage of your employees are going to be flaky. And they’ll say, well, what’s your market share? Are you coca cola? Like, what’s your market share in architecture or design or whatever, or trades? And it’s like, oh, we’ll do the math. It’s very, very small. And I said, Well, just so everybody you know, who is also in this field has some good clients and some bad clients, right? And then we get so I was like, so why can’t everyone else have point Oh, one more bad clients, and you have 100% great clients. And that’s something that every single industry, I get, well, that’s not possible. And then we go through the math and we go through the work and it starts to become clear that in fact, that is possible. And that’s one of the biggest freeing up of mental energy for is to kind of just say, I don’t have to do business with people who don’t value my work with people who don’t share my values, who don’t approach the world in the same way. I You know, it’s sort of a magical moment.

Tony Winyard 11:04
It really is. I find it strange when people decide to work with someone who they know that they’re not going to get on with this strain.

Keziah Robinson 11:13
Well, it’s common, I think, especially right now, when you’re in an EQ when you’re when the economy looks uncertain, to maybe bad. We tend to think, well, I need every dollar I can get. And those dollars if you buy I do work with people on customer profitability. And they say, well, let’s look at the money the time and then we’ll look at the mental and emotional energy. And people, those clients sometimes when you really add it up there even before you get to the energy and they’re not profitable, but because they don’t pay their bills on time, and they nickel and dime things and they always ask for extra, but sometimes they look quite profitable. But when you really get into it, you say this is puts me in an energy hole. I get off the phone with that client or that customer and in stead of picking up the phone and calling three more prospects. I have to go get a cup of coffee and complain at the water cooler or maybe get a drink, you know, depending on how bad it is. And when you start to really do that math, it’s like there’s no this is a negative return. And and so don’t take $1 that is that you have to put more than $1 investment into

Tony Winyard 12:25
Yeah, so yeah, that’s so important, I think and it’s just and I in what I do, I try and help people understand it’s a very same thing. I keep telling people that’s not your clients, like clearly not your client, by the way they treated you the way they you know, so many reasons. So yeah,

Keziah Robinson 12:41
someone else’s prince or princess charming. They might not be a bad person, they can still be a bad client. I did have to let go of a client who wonderful person with friends great relationship there, but not really committed to the process and not really I ultimately realise looking to scale at the to really live at a larger scale. And when I say if you just want your business to be 10 or 15% better, forget the money that you spend on coaching. It’s the emotional investment, the kind of mental work you have to do to really live at a different scale and, and change the way you’re doing business so you can achieve those goals. If you only want to be 10 15% better, it’s not going to be worth the effort.

Tony Winyard 13:29
On the theme of exceeding expectations, you were telling me about where you were mistaken for a life coach. I’m intrigued by this.

Keziah Robinson 13:37
I was out one of my clients was celebrating their five year anniversary in business. And I had not worked with him the whole time. I can’t take credit for that. But it is. You know, I think in the States, they say that 80% of all businesses fail small businesses fail before they get to the five year mark. So it’s really big deal. And I was invited to the party very honoured for that. you’re introducing me to some other other contacts there and she said Oh, she’s like my life coach. And I said, I had this moment where I was like well, that’s the highest compliment. I mean, I made a difference to your life not just your business and I used to sort of when people if that was life coach I go on life coaches what is and as I’ve gotten to know more life coaches and as I’ve grown in my understanding of what it is I now take that that’s a high compliment because it really means that I made a difference that is lasting for the client so I I love being now I’m I encourage people to call me a life coach.

Tony Winyard 14:40
I’m what would you say a? Is it just simply a mindset issue in in the coach, as to the difference between a business coach and a life coach, or is it more than that?

Keziah Robinson 14:51
I would say it’s a focus. So not to say mindset. There are plenty of business coaches who will be more coming Frou Frou meditation all of the things we think of very like woo woo kind of, you know Kumbaya elements, and life coaches who are quite structured and systematic and here’s my five, five steps to personal success or happiness. I think a lot of it’s just the focus. So when I come in when I’m new clients, I’ll say let’s, we’re going to look at a personal goal and we’re going to look at a professional goal. And you know, for business owners, the professional goal will be about the business often it also the personal goal might be some one buying a house. And so part of it was like, let’s talk about what the house looks like invested emotionally invest in the house. So you can come up with a revenue target that is going to make it possible for you to have that house, that dream house and bring that revenue target back to the business because she was at a place where she was generally okay everything was seemed okay. And it was like well, but this goal of having this personal goal is it is above and beyond what you’re going to be able to achieve with the business right So sometimes I will work with someone in that way. But generally, you know, if you have nothing but life goals, like you don’t have a business, you’re not looking to start a business, you’re not looking to to grow the business that you have, then I’m likely to refer you to to another coach, because that’s just going to be a better fit. I’m always going to be kind of itching to, to help you start a business.

Tony Winyard 16:27
And another as a coach, how do you how are you able to surpass what your clients expect? What what sort of things do you do?

Keziah Robinson 16:37
Well, one thing is that I don’t I mean, I sort of, I used to, you know, don’t I don’t set expectations low, because I’m very clear with them. And I think this is something that all code that separates sort of coaching from consulting and i and i do both in blend together but is that this is their process that They I’m here to help. But it’s, it’s their problems to solve. It’s their goals to achieve it’s their business to run their life to live in, what I do is really just show them I reflect back and say this is the, the potential I see. Right? I believe in you. And here’s the level to which I know you can get. And so it’s almost as if I my, what I’m doing here is setting them in a place where they exceed their own expectations. And, and it’ll be weird because sometimes I don’t know what it is. And often people will say something like, Wow, it will, it’ll come in a weird moment, we’ll be doing something that I considered considerably quite pedestrian. But it’s really a big deal. I had a client where, you know, we’re talking about networking and outreach in this time and how to handle that. And it was like it was like, Well, how many people could you reach out to new prospects and things like that and respond was like, maybe one this week. And of course, the part of me that’s like the consultant will go, what do you mean one this week? Come on. But at the same time I had the coach part was like, Okay, one this week, and then what came back was two, right and it was an X and they went better than I thought, and there might be some opportunity for collaboration. So I’m really in i think that i exceed my own expectations by helping my clients exceed their expectations for themselves and I don’t worry so much about what their expectations were for me because that I get too wrapped up in my own head.

Tony Winyard 18:39
And on that what you just said about exceeding your own expectations, how do you are you always sort of trying to stay ahead of the game and looking at new techniques, maybe have been coached yourself and now what do you do?

Keziah Robinson 18:51
Well, I’m I’m being coached myself, I’ve had two coaches. And I don’t want to say sound snobby, but I don’t really trust a coach who is Never had coaching, you might be in a point where you’re not getting it right now. But it’s really important to know what it’s like to be on the other side of the table, especially with things like accountability, which is one of the really, the strongest things that you can support people with as being a coach is to understand what it’s like to be on the other side and, and have a goal that you actually really want and yet you’re still struggling to do the work to achieve it. Because if you haven’t lived through that, you can’t really have the empathy and the compassion from the client either side. So I really an I so I have a coach, I do professional development. I’m involved in a lot of different associations. I network with a lot of other coaches, I go to other people’s workshops, I always I ask first, but I pretty much I’ll steal anything, if it’s with what you’re doing is working. I want to bring it to my client base. And likewise, if what I’m doing is working, I want you to take that out. There’s plenty of business for all of us. And it’s really about all of us raising the game together.

Tony Winyard 20:00
What you said at the start there, is actually such a good point if anyone listening who is approached by a coach who doesn’t have a coach themselves, that’s probably a big warning sign that maybe that’s not a person to work with.

Keziah Robinson 20:15
Yeah. And and I would also ask them, you know, tell ask them to share with you the experience and sometimes people have they’re certified, they’re very focused on a specific type of coaching and a specific set of techniques. And even then you can say, Well, have you know, if they’re describing that as an asset, you may say, Well, have you been through that coaching? And have you been through other coaches to see whether there are sampling a diverse kind of repertoire. But I do think that it’s really important to work with somebody who has, who understands the difference between coaching and consulting and or between coaching and training, and so that it’s important to really test out when you’re in engaging with a coach isn’t is not? Does it fit? Do you feel comfortable with this person? Because it will get personal? And then do they? Are they describing how they’re going to help you source your own solutions and you kind of build your path? Or are they just saying, here’s what I suggest you do. And a great example I have of that is one of the reasons the biggest reasons that startups fail and in general, that businesses fail is a lack of product market fit. So you made a product, the market doesn’t want it. So that’s, that’s typically why people fail. And I’ve had when a client comes in, like, well, I don’t know which one matters more to you. Like, do you care more about serving this market? Or do you care more about this product and if I am an advisor, I may and you’re not hitting your goals, or consultant, you can hire consultant company. come in and say, well, the market is more attractive, you should change the product or vice versa. And advisors say in my experience this, the truth is, it really just matters which one’s more important to you. And I have a startup client who’s just amazing talking about exceeding her own expectations. She just, you know, constantly levels up. I mean, remember at one point, she she was like, What? I got a chemical engineer and I was like, Oh, the weirdest package. Oh, I just I found somebody in the Ukraine, and I did the background research on it. And then we’re doing this I’m ordering. I found a factory in China. How did I start calling factories in China? You know, someone who, when she first came in was like, I don’t know anything about business. I don’t know how to do this. I need to raise capital. I need to find people to help me and all of a sudden, it’s like, I’m bootstrapping and she got cancer in the middle of it like and was still working through working through in some of the results. There’s a I think that energy around someone who’s really exceeding their own expectations, and she knew very much that she wanted to serve a specific market. And that was something and she has a product that might serve other markets. But she’s really, really fixed on the market that she wants to serve. And that has really kept her focus and allowed her to really take this business. She got their Kickstarter campaign. I mean, it’s, it’s been amazing to watch.

Tony Winyard 23:18
We sort of touched upon before about misunderstood issues. So as a coach, what other things maybe do people misunderstand?

Keziah Robinson 23:29
Well, I touched a little bit on the misunderstanding what even what the coaching is, and that idea that, that solutions exist without outside of you, and that they don’t come from within. And a big one that I get is people tend to anchor on the answer, the path, the approach, and I’m always in there going, that’s an answer. That’s an approach that’s a solution. And that what you’re trying to do is figure out if this is the best one For you to pursue right now. But it is always just a solution or a path, a product strategy. And that is something that can be really hard because there’s a tendency then to resist information that that contradicts it that your business your strategy isn’t working. Well, it must be that the customers don’t understand. Yeah. And as opposed to saying, Okay, this is a strategy it was it seemed the best one when we went into it, but what is the new information that we’re getting? And how do we want to respond to that? And so that’s part of the I would say the consulting angle is for me is to kind of help them sift through what information is coming in and, and kind of, you know, suggest maybe more market research as needed. However, if they’re really sure that there’s it’s not clear one way or other and they’re really sure this is the right strategy and the market will come to them, then that’s the coaching part is supporting them and manifesting that in bringing that market to fruition.

Tony Winyard 25:00
How do you with the clients that you’ve worked with over the, you know, the number of years you’ve been doing this? How I mean, failure is, is quite an important. It’s quite useful in many ways to, to sort of kind of push on and to learn from how to define the real big difference in the way people respond to failure.

Keziah Robinson 25:23
Yeah, I always try to separate it from saying, Are you you know, there’s the instead of being an epic failure, you want to be an epic failure, like if you’re going to fail. It should be because, you know, you had you took a path and it wasn’t the right path, but you don’t what it is, is it’s the app, it’s sort of the feeling without understanding what why they were failing. A lot of times with the when someone’s failing, it’s because they don’t really want the goal. They’ve set some goal that isn’t really theirs. It’s it’s a voice in their head. It’s it’s an S societal expectation. It’s what they saw it Ted talk about and I thought that’s what the goal should be. Often people have these I call them hologram goals. It’s like, I want to have a $5 million business. It’s like, Well, what does that mean? I don’t know, it sounds good at cocktail parties. But then like, when you get close to it, it doesn’t actually mean anything. So I find that that it’s really that deconstructing, and then there’s a lot of transformation. Often people think that they failed when I had a woman that I worked with, who had a lot of family pressure to go into medicine. And so she had, but she had an interest in, in finance. And so she had kind of gone and done some work in finance and had some success there, but then gotten a lot of family pressure. And so she ultimately, like gone very far down the path of getting to medical school. And she said to me, she says, Every time I take the MCAT, my score got worse. How is that possible? And I said, Well, you are so determined, you are really as focused as one of her grades and determination were some of her greatest strength that the universe had to smack you upside the head. Repeatedly before you would realise that you didn’t want to be a doctor. And that was something that like so of course, your scores got worse and worse. You weren’t listening. So you had to. So I was like, imagine if you apply that towards the goals that you have towards the things you actually want. And I was turning around for her that idea that she’s a failure into this idea that no like you’re really really good at failing at things you don’t want. No.

Tony Winyard 27:30
And that’s a very different perspective. Yeah. What would on on again, going back to that so we’ve seen expectations, Can you think of any situations experiences where you’ve been on the receiving end of something that you just way, way beyond what you expected?

Keziah Robinson 27:45
I had a wonderful trip to, to Milan actually last year, which is obviously things have been so tough in Italy and especially in northern Italy, but went with several friends and we stay We rented a place to short term rental. And we got in and it was, it was lovely, but it looked like the pictures right, you know, but the it was a mother daughter team who were running it. And they came and they brought treats and they this, and they were talking with such passion and care about how they painted it, how they love this place, how they will enjoyed working together. The daughter was you know, practising English, and there was this just palpable energy of like, love and attention inside this space. And there was and that wasn’t something where you, you know, we get used to interacting, having very transactional interactions with people where, you know, hey, I have this rental property and I this and that, and I fix it up and even if it’s a wonderful, lovely experience, it’s not the same as having someone really give you that window into what they love and to show how they were kind of their relationship. They were in Engaging in business, right? And they had goals of buying a bunch more properties and things like that. But they were they were engaging in business with though that love for each other and the love for the product and for engaging with the people coming in. And so that was an experience where sometimes we lose sight of how you can really have a very intense in something that seems like a pure commodity, and that they were I would recommend anybody go to them I would say don’t even check another place right go there first. And it was all because of that.

Tony Winyard 29:39
What’s the name of it? And my word I heard was you remember the name of the place?

Keziah Robinson 29:42
I’ll have to look it up. It was in Chinatown. And it was a an I think she was named Daniela. I read emails for them. So I’ll go look it up. Unfortunately, no one is going to visit anytime soon.

Tony Winyard 29:56
Send it to me. I’ll put that in the show notes. interested and they can they can put that I’ve been to Milan a few times is quite lovely. But what what does the phrase exceeding expectations mean to you?

Keziah Robinson 30:10
I always think so I come out of the Jewish, I’m Jewish come out of the Jewish kind of tradition. And one of the things about it is in the sort of hierarchy of charity, there’s, it’s sort of the principle of, you know, give a give a man to fish and give a man a fish and he’ll eat for a day, teach him how to fish and he’ll eat forever. And I really think when I think of exceeding expectations, it is about teaching other people to fish giving them energy that they can then replicate for themselves. And even with thinking about that time in Milan, having that experience of somebody just making your whole trip, every moment of you being outside, more, more positive, it rained it did this It didn’t matter, because we had started with so much positive energy. So I really think that exceeding expectations is that it’s really helping set other people up for success.

Tony Winyard 31:13
Okay, if people want to find out more about you Where will be the best places to look?

Keziah Robinson 31:20
Great place to find me as on LinkedIn, I believe that if you search for kz Robinson, I’m probably going to show up at the top. I’m not even sure there’s another one in there. There are other Casey Robinson’s in the world where you can also come through my website that’s www dot afcea dash partners calm and I’m on Facebook, but it’s always easiest to find me on LinkedIn or through my website.

Tony Winyard 31:45
It there a book you often recommend to people?

Keziah Robinson 31:50
I love the big leap by gay Hendricks was a the central tenant of it is that you know we We have because of the upper limit problem that when we begin to test the boundaries of what we’ve, what we’ve done before, we start to cut back and sabotage ourselves. And there’s a bunch of reasons for it. But I really think of that as is to the point of failing and failure is that when you start to notice something slipping is when you go back and you go, what, what success was I having that triggered them? And how could I deal with that success in a different way? Instead of trying to mean revert? How could I just keep shifting that upper limit and moving higher and higher?

Tony Winyard 32:40
And finally, do you have a Is there a quote that you quite like? Yeah.

Keziah Robinson 32:46
I think we’ve got a couple. I can’t pronounce anybody’s names. But um, so I like this one. It’s discovery consists of seeing what everybody has seen and thinking what nobody has thought. That’s from Albert. Since you’re nice, Gary maybe. And the other one is the more original a discovery, the more obvious it seems afterwards. Arthur Kessler, and that’s to that point of exceeding expectations is when you look back and go, Well, I mean, how could it wasn’t exceeding expectations that was where we should have been going.

Tony Winyard 33:26
Well, I really appreciate you sharing some great stories of excellence and great knowledge about some great wisdom.

Keziah Robinson 33:34
Thank you so much for having me.

Tony Winyard 33:38
Next week, Episode 95 is with David Hyner and we’ll be travelling to Birmingham in the middle of England. David is a renowned speaker. He’s spoken all around the world for for many years now. And he’s a fascinating speaker. He’s really captivating, quite humorous, but really, as some quite profound stuff, details About, we’re really going to find out a lot more about goal setting and massive goals. And if you’ve ever heard the phrase SMART goals, he’s going to give a very different take on that. So that’s next week’s episode with David Hyner. Hope you’ve enjoyed this week’s show, please do share it with anyone who’s could get some real value from what was shared with us. Subscribe, leave a review and I hope you have a great week.

Transcribed by https://otter.ai

 

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