Marc Gordon is one of the world’s top Customer Experience experts. He has presented on stages around the world.
Marc shows organizations how to create and deliver customer experiences that increase sales and inspire loyalty and works directly with business owners, management teams and front line staff through consulting and workshops, in-person and virtually.
Some topics discussed in this episode:
- The experience you deliver is the most influential factor that separates you from your competitors. Services can be duplicated, products can be replicated, but the experience you deliver is your own.
- Why Marc disagrees with the commonly held view of overdelivering on customers expectations
- Why transactions should be easy, convenient and stress free for your customers and constantly replicated
A book that Marc recommends:
Exceeding Expectations links:
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